Flipkart’s big Diwali sale just wrapped up, but the e-commerce giant faced backlash online after a Mangaluru customer complained about a curious case. Chinmaya Ramana ordered a laptop on Flipkart and was shocked to receive a large rock and some e-waste instead. Ramana said in a series of tweets that he regretted purchasing on Flipkart and urged others not to shop on the platform as they would feel “helpless” like him. However, a day later, Ramana said that Flipkart had refunded the full amount and that he would continue to shop on the platform.
In addition to attaching a photo of the stone and scrap material he received, Ramana also provided an unboxing video.
Ordered for laptop and got a big stone and E-waste! During the Diwali sale on Flipkart!@VicPranav @geekyranjit @ChinmayDhumal @GyanTherapy @Dhananjay_Tech @technolobeYT @AmreliaRuhez @munchyzmunch @naman_nan @C4ETech @r3dash @gizmoddict @KaroulSahil @yabhishekhd @C4EAsh pic.twitter.com/XKZVMVd4HK
— Chinmaya Ramana (@Chinmaya_ramana) October 23, 2022
— Chinmaya Ramana (@Chinmaya_ramana) October 24, 2022
The open-box delivery system, which Ramana claimed was not available for this product, is a system launched by Flipkart in response to several complaints about customers receiving wrong packages during the Diwali season, Business Today reported. It helps the customer to check whether the correct items have been delivered upon receipt of the package.
Several such complaints about ecommerce platforms have surfaced on social media in the recent past. A person named Panjari Bhimanna from Utnoor in the Adilabad district of Telangana was shocked when he received laundry detergent soap instead of a smartphone from an online shopping site in June. He had ordered a smartphone of the Vivo Y83 model costing Rs 6,100 through a popular e-commerce portal.
In another case, a man in Bihar claimed he ordered a drone camera from an online store but received a kilogram of potatoes in September. A video shared by Unseen India went viral on Twitter, where it was claimed that the incident took place in Nalanda. One person, supposedly the delivery man, was seen opening the package to reveal the potatoes. When asked, the director admitted that the online retailer had committed fraud, but claimed he did not know whether the company supplying the product was colluding.
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